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XT Online Technical Support Page

Please fill out the following form and a technical support representative will get back to you as soon as possible. For quick answers to frequently asked questions, be sure to check out the XT FAQs on the support main page page.

1. What product are you using? -- EPXT 2.1.4 Commercial Version EPXT 2.1.3 Commercial Version EPXT 2.1.4, 15-day evaluation EPXT 2.1.3, 15-day evaluation EPXT 2.2.4 Eval EPXT 2.2.4 Commercial EPXT 2.2.5 Eval EPXT 2.2.5 Commercial EPXT 3.0 Public Beta EPXT 3.0 Commercial EPXT-SE PPXT Commercial Version PPXT 30-day evaluation 2. Which release number of our XTension software are you using? (This information can be found in the About dialog.) no release number R1 R2 R3 R4 R5 R6 3. What version of QuarkXPress are you using? -- 3.32 PPC 4.02 PPC 4.03 PPC 4.04 PPC 4.1 PPC 4.11 PPC 3.32 68k Mac 4.02 68k Mac 4.03 68k Mac 4.04 68k Mac 4.1 68k Mac 4.11 68k Mac 4.03 Windows 4.04 Windows 4.1 Windows 4.11 Windows 5.0 PPC Mac 5.0 Windows 4. What version of Quicktime are you using? -- Quicktime 3.0 Quicktime 4.0/Minimal Install Quicktime 4.0/Full Install Quicktime 5.0 Basic Quicktime 5.0 Pro Not using Quicktime 5. What kind of Macintosh or Windows machine are you using? 6. What Operating System are you using? 7. How much RAM do you have allocated to QuarkXPress? MB (Windows users please enter NA) 8. Are you importing images over a network?. No Yes 9. Please enter your name. 10. Please enter your phone number. 11. Please enter your email address. 12. Are you a registered user of EPXT (Full Product)? No Yes 13. Please describe the problem that you are having. 14. What type of images are you trying to enhance (file format, color mode, size, resolution, etc.)? 15. Is the problem that you are experiencing reproducible? Yes, 100% Yes, but it's intermittent No, it only occurred one time

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